Analysis and Design of Customer Service Information Systems at Bersaudara Car Repair Shop Of Pangkalpinang

Abstract

Bersaudara Car Repair Shop of Pangkalpinang is a business that operates in the field of automotive services, specializing in car maintenance and repair. Currently, customer service data processing still uses a manual system with Microsoft Office tools. In its application, this application cannot support fast and easy work. This can have implications for service providers towards customers, because they often encounter obstacles in the process of handling repairs and making reports. The aim of this research is to provide a solution in forming a needs analysis and documented information system design which will be developed into an information system application at the brothers' car repair shop. Based on the SDLC (Software Development Life Cycle) concept, the initial thing needed to produce an information system is to create a needs analysis and documented system design. The system analysis and design carried out here goes through the stages of data collection, carrying out analysis using the PIECES (Performance, Information, Economic, Control, Efficiency, Service) framework and carrying out system design using an object-oriented approach using UML (Unified Modeling Language) notation. The results of the analysis and design were tested in the form of a design evaluation using the consistency analysis method which was proven to have a consistent percentage value of 100%. The results of this design are included in the correctness category which proves that the system requirements and system design are consistent and correct.